This is how you handle things
Hyundai has responded. Well, Hyundai Fort Bonifacio, anyway, has responded. Suffice it to say that I am not only satisfied, I am extremely encouraged.
I brought my Philippine Hyundai Getz, Gina, to Hyundai Global City last Thursday for her 25,000km checkup. While checking her in, I asked Jay Doria, one of their service advisors and the most reliable fellow on the planet, about the bumper, reminding him about the almost three months I’ve had to wait for my Hyundai Getz’s repair. He was appalled, to say the least, and got some fellow on the phone right then and there.
I left Gina at HGC and went to work.
Three hours later, he called me to inform me that not only would Gina be checked into the repair shop for complete bumper repair that day, if I wanted it, but she would be out by next week, probably Tuesday. Together with the repair of a broken actuator that made my keyless entry useless. Together with my 25,000km checkup. She’ll be back in the same shape I had her – if not better – in when I had my October 2008 accident.
Now that’s service. PANALO.
The icing on my cake came this afternoon, however, when Hyundai Global City’s Customer Relations Manager Azelle Balleza sent me a letter via email apologizing for the entire fiasco. It turns out there was miscommunication regarding the parts. They apologized for not updating me regularly on its status, and assured me that Gina would be given priority for repair. (Never mind that it was addressed to Bob Deen, hahaha. Who’s he?) I’ve never met Azelle, but kudos to her! It’s never easy writing letters like what she did, but it came across very well. Everything negative I experienced the past three months melted away.
Hyundai Fort Bonifacio had a disgruntled customer and remedied the situation in less than a day. Sure, I was majorly upset for three months, but they did what they had to do. They took my Hyundai Getz in, promised to fix it, apologized for their “shortcomings” in communication, and gave me their word that she would be fine by next week.
I don’t hold grudges. In fact, how Hyundai Global City handled this situation can be a great lesson for other car manufacturers *Daewoo, cough cough* whose post-sales services leave a lot to be desired. Thank you, Hyundai. Friends ulit tayo!
2 comments
Its good to hear that you were treated that way by Hyundai Fort Bonifacio. Because this service center has not given me the same service. My hyudai getz was involved in an accident last july 2008 destroying the front back and passenger side by a reckless untrained unlicensed driver. I brought it to Hyundai Fort because it was the nearest in hte vicinity. And guess what? My car is still not repaired for 7 months now. They always tell me that a part is still being shipped from Korea. The last instance Mr Edgar told me that it will be ready this week but when I called them now I was transeferred to a Ms Joanne and she told me that I still have to wait for the bumper to be shipped. WHAT? It is so frustrating. I haven’t had a car for 7 months. Im so pissed! Do you know where I can get help with my case? Thank you very much and more power!
Why dont you request for a service car from them. As long as its under warranty, they are obligated to provide a servce casr, since they are taking their own sweet time in shipping those parts.
Do give it a thought